Refund Policy and the Guarantee Window

The guarantee, and the supply it does not cover

The page selling Sodatide states a 60-day money-back guarantee from the date of purchase. As a policy that is reasonable, and we have no criticism of the wording itself.

There are two difficulties. The first is the pricing structure pushed alongside it: the most heavily promoted bundle is six bottles, advertised as a 180-day supply and sold on the basis that customers should stock up. Most of it sits outside any 60-day refund window.

The second is in the small print. One seller asks that you use the product for at least 30 days before requesting a refund, inside a window that closes at 60. Read together, that leaves roughly day 30 to day 60 to decide, and return postage eats the end of it. The other seller does not mention a minimum use period at all, so the terms that apply are whichever page you actually bought from.

How to request a refund

1. Find the order confirmation email, the order number and the purchase date.
2. Count the days remaining in your 60-day window.
3. Email the support address on your confirmation email.
4. State your order number and that you are claiming under the money-back guarantee.
5. Ask for a returns address and authorisation in writing before shipping anything back.
6. Use a tracked service and keep the tracking number.
7. Keep all correspondence until the refund appears on your statement.

Know which company processed your payment

Supplement orders are frequently processed by a third-party platform rather than the brand, so the name on your card statement may not read “Sodatide”. One selling page lists a distributor address in Pinellas Park, Florida and a support telephone number; the other does not. Payment platforms often operate their own refund windows and dispute procedures alongside the seller's stated policy, so note which company name appears on the order form before you pay.

Confirm these at checkout

• Whether the window runs from purchase or delivery
• Whether opened bottles are accepted, in writing
• Whether return shipping is refunded
• Which address returns must go to
• Which company name will appear on your statement
• Whether the guarantee is genuinely 60 days, not the 180 a stray badge shows

Refunds relating to this website

sodatidemarket.com sells nothing directly, so there is nothing to refund here. If you were charged by a site claiming to be us, contact your card issuer immediately and let us know at editorial@sodatidemarket.com.